TERMS AND CONDITIONS

Article

Title of the Site and Premises

The present General Terms and Conditions of Contract and Supply, drawn up in compliance with Legislative Decree no. 70/2003 and Legislative Decree no. 206/2005, regulate the sales services present on the website www.esdcodes.com and are stipulated between the Company ECOKEY PORTAL CO. LLC - office 3-110, ginger business center, Al Khabeesi Showroom building, Al Khabeesi, Dubai, UAE - REG. NUMBER: 1244913 PHONE: +971 569015205, e-mail:  info@esdcodes.com, and he/she (hereinafter also referred to as "User") who consults the pages of the website www.esdcodes.com (hereinafter: "Site") and uses the services for the purchase of products electronically made available thereon.

“ECOKEY PORTAL CO. LLC” maintains the WWW.ESDCODES.COM Website ("Site"),United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE, Visa or MasterCard debit and credit cards in AED, USD, EUR, GBP will be accepted for payment, the displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and WWW.ESDCODES.COM policies and rules.

User is responsible for maintaining the confidentiality of his account.

Once the payment is made, the confirmation notice will be sent to the client via email within 12 hours of receipt.

The Company and the User together are also referred to as the "Parties".

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The Site is operated by the Company and enables the purchase of products marketed by the Company.

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These Terms and Conditions are binding between the parties named above and apply to all Users purchasing one or more products offered on this Site.

Users using the Services offered on this Site acknowledge and agree to these Terms and Conditions.

With the exception of mandatory legislation, for the purposes of these Terms and Conditions, the User agrees that all contracts, notices, disclosures and other communications provided in electronic form satisfy the written form requirement when required by law.

Article 2

Subject matter of the contract

The present Terms and Conditions bind the Parties and have as their object the purchase of products offered for sale on the Site.

The Company offers ESD licences for sale through the Site.

Article 3

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Prices

Prices on the Site are clearly indicated in euros and include VAT.

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The prices may change over time, but will not affect the price charged to the User at the time of purchase, nor will they give rise to any new price rights on the part of the User.

An exception to the above point are cases in which the prices entered are disproportionate to the normal market value as a result of material errors.

Article 4

Manner of Purchase

In order to purchase the products referred to in article 2, the User must add the chosen products to the shopping cart, then enter his or her shipping details for the products ordered, accepting these Terms and Conditions and the Site's Privacy Policy, and make payment in accordance with the terms set forth herein.

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Payment must be made in one lump sum using the methods available on the Site, including payment via PayPal, Amazon Pay, Google Pay or payment by credit or debit card.

If the User chooses to pay via the PayPal, Amazon or Google platform at the time of payment, their browser will be directed to a page on the server.

If the User chooses to pay by credit card, this is subject to verification that the issuing bank is authorised for web purchases.

The payment procedure is to be considered as a purchase proposal.

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The purchase shall be deemed completed upon receipt of an email to the address provided by the User during the purchase process, containing the software activation key and installation instructions.

In the event of problems with the purchase procedure and/or errors in the compilation of data, the User may write to the e-mail address: info@esdcodes.com. The Company shall verify compliance with the procedure referred to in the preceding points and, in the absence of justified reasons, shall complete the purchase.

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In case of errors in the compilation, the Company is not responsible for any delay in the shipment of the products.

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Completed and finalised purchase contracts will be stored telematically on special devices owned by the Company.

Article 5

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Promotional Codes

A User who has received a promotional code for use on the Site via newsletters, through social networks or on approved promotional websites may enter this code during checkout. Each code has a start and end date of validity and this time limit cannot be extended in any way.

Article 6

Customer Service

The Customer Service is active:

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  • via Operator - Monday to Saturday from 8 a.m. to 8 p.m.;
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  • through the Digital Assistant on a WhatsApp channel or by filling in the form available on the Site - available 24 hours a day, 7 days a week, including public holidays.
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Article 7

Conditions of sale and use of the Site

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Purchase by the User implies the latter's full knowledge and acceptance of these Terms and Conditions.

No commitment shall exist between the User and the Company 

There shall be no commitment between the User and the Company  and, therefore, no purchase contract shall be deemed to have been concluded in the event that obvious and recognisable errors or inaccuracies are made in the order compilation process, for reasons attributable to both the User and the Company, such as - merely by way of example but not limited to - errors or inaccuracies relating to the User's data (including the e-mail address given for delivery) or relating to the identification and/or selection of the products and/or relative quantities and/or relative prices.  

The Company, before sending the software activation key and the installation instructions, reserves the right to verify the correctness of the prices of the products added to the cart and ordered by the User and, in the event of a price error, reserves the right to cancel the order.

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In addition, in the event of difficulties with delivery to the e-mail address indicated for delivery, the User will be notified in order to make direct contact and find an alternative method of delivery of the Product or to obtain a full refund of the sums paid.

The User agrees to indemnify and hold the Company and its suppliers harmless from any loss, damage, liability, adverse consequence or expense in any way connected with any claim against the User due to the fact that the User has in any way used materials from the Site in violation of any applicable legislation, the rights of third parties or the terms of these Terms and Conditions.

The User is solely and exclusively responsible for any consequences (legal or non-legal) that may arise from the User's use of the products sold by the Company. No complaint, liability or claim for compensation may be made by the User to the Company and its suppliers as a result of the service offered.

The Company warrants that the products sold by the Company shall not be used in any way whatsoever.

The Company guarantees that the products delivered meet the legal requirements of use, reliability and durability.

The User undertakes to check the product(s) once received and, in the event of one or more products not conforming to the order placed, the User shall inform the Company by e-mail: info@ esdcodes.com within 14 days from the date of receipt of the order.

Article 8

Shipment of orders

Products will be shipped within a maximum of _ working days from the date of purchase.    

Article 9

Quality Seal and Customer Protection

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The www.esdcodes.com website demonstrates that it meets stringent quality criteria to guarantee safe shopping through the Trusted Shops seal (https://business.trustedshops.it/).

The Company, moreover, through the Buyer Protection service offered through the Trusted Shops platform (https://business.trustedshops.it/) insures free of charge the User's orders up to a value of 2,500 €.

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Article 10

Right of withdrawal

The Parties jointly agree that there shall be no right of withdrawal if the User is not a consumer.

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The User-consumer may exercise the right of withdrawal within 14 days from the date of purchase by writing to the following email: info@esdcodes.com.

The User declares that he/she waives the right of withdrawal with regard to the purchase of digital products not supplied on a tangible medium once the execution and use thereof has begun, as governed by Art. 59 lett. o of Legislative Decree no. 206 of 2005.

In all other cases, in order to be able to exercise the right of withdrawal, the relevant notice must be sent before the expiry of the 14-day period.

In the event that the User has chosen to have the Products requested in a single Order delivered by several shipments, the period for exercising the right of withdrawal shall commence with the delivery of the last Product.

The term for exercising the right of withdrawal shall commence with the delivery of the last Product.

Once the Company has received the Product, it will refund the User by means of the method of payment chosen by the User at the time of the Order.

Finally, it should be noted that the User does not have the right to withdraw in the following cases:

  • the occurrence of circumstances beyond the Company's control, such as damages resulting from unforeseeable circumstances or force majeure.
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Article 11

Obligations of the Company

The Company is not liable for any damage that is not an immediate and direct consequence of the breach of contract.

The Company is not in any way responsible for the fulfilment of the obligations of third parties that may offer commercial guarantees in relation to the products on sale on the Site.

The Company reserves the right to prevent access to the Site in the event of violation of applicable legal provisions and/or violation of these Terms and Conditions.

In addition, the Company shall not be held liable in the event of delays or non-fulfilment of contractual obligations, or in the event of delays, inefficiency or suspension of the Site if one or more of these problems arise from unforeseeable circumstances or force majeure.

 (Among the causes that could lead to the suspension, delay or otherwise non-fulfilment of contractual obligations, for which the Company is not responsible, are listed below, by way of example only and NOT exhaustively malfunctioning of telephone and/or electricity lines and/or the Internet network; malfunctioning of software, hardware and/or hosting services; interruptions and/or suspensions due to provisions of law, even of an exceptional nature or acts of Italian or foreign Authorities; tampering or interventions by third parties on services or equipment used by the Company during the production of the products; incorrect use of the platform by Users malfunctioning of the connection equipment used by the Users; non-conformity and/or obsolescence of equipment or programs used by the Users; malfunctioning of the services, loss of data, accidental dissemination of personal or sensitive data not attributable to the conduct of the Company, and any other type of damage occurring as a result of attacks by hackers, thieves, hackers and/or viruses).

Article 12

Privacy Policy

For the privacy policy and regulations regarding the processing of personal data by the Company, please refer to the privacy policy page at the foot of the home page of the Site.

Article 13

Language, applicable law, dispute resolution and competent court

The present Terms and Conditions are drafted in the Italian language.

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Without prejudice to the rights pertaining to Consumers, the Court of Brescia (BS) shall have exclusive jurisdiction for any dispute

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The User/Consumer residing habitually in the European Union, may benefit from the additional protections provided for by the mandatory regulations of the country of residence.

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The User/Consumer has at his disposal a platform, set up by the European Commission, for online dispute resolution, which can be accessed via the following link:  https://ec.europa.eu/consumers/odr/ .

Article 14

Links to external websites

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Links and links to external websites made available by the Company are for information purposes only.

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Any responsibility can be attributed to the Company for the use of external websites.

Inclusion of external links does not imply any connection with the same, nor any responsibility regarding the correct treatment of data according to privacy regulations or any other information provided by the User/Customer to external websites.

Article 15

Duration and Changes

The present Terms and Conditions shall remain valid and effective until they are amended and/or supplemented by the Company.

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Any amendments to these Terms and Conditions shall be effective and binding on the User from the time of posting on the Site and shall apply to sales made from that date.

Modifications to these Terms and Conditions resulting from necessity and/or regulatory updates shall be published on the Site in order to make the User aware of them.

Article 16

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Final Provisions

Clauses that for any reason whatsoever are to be considered wholly or partially null and void and/or ineffective shall not affect the remaining provisions of this agreement, which shall remain valid and effective between the parties.

The Company may at any time and without prior notice deactivate the User's access to the Site or suspend the sale of products if the User does not comply with one or more of these contractual clauses or voluntarily violates this agreement through misconduct, without the User being able to claim damages and/or compensation of any kind and/or restitution of sums of money.

In the event of the User's breach of this agreement, the Company's failure to act shall in no event constitute a waiver of its right to act.

Article 17

Communications and Complaints

All communications and/or complaints by the User against the Company shall be sent to the following e-mail address: info@esdcodes.com