Refund and Return Policy

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Please note that digital licences can only be refunded in case of failure,No Cancellations accepted. We cannot return a licence that has already been activated. To obtain a refund you must contact us by e-mail at info@esdcodes.com within 30 days of purchase. You must provide us with the order number and the licence key number.

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If you report a faulty product to us, we will diagnose the fault and provide steps to resolve the problem within 24 hours.

If we are unable to resolve the fault, we will provide you with a replacement product or a full refund. Our promise is that if you contact us for help and we are unable to resolve a technical problem, we will provide you with a full refund. Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

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Keep in mind that all licences sold by Esdcodes are valid for a single PC and cannot be transferred to another PC.

Compatibility of software is entirely the customer's responsibility, as we are the sellers of the licences; all software is supplied by Microsoft and is copyright protected, so no refunds will be made for software compatibility.

Faulty keycodes will be replaced or refunded depending on the customer's choice. Defective codes can only be proven by us with an output of Microsoft PID Checker.

Esdcodes is not responsible for any local computer problems that may prevent normal operation of any software.

All products sold by Esdcodes include a 1-year warranty for reinstalling and resetting your PC and free chat/email support.

To deliver the goods immediately, as we do, we need your explicit consent so that we do not hold the goods for the 30-day cooling-off period. Keep in mind that the consumer will lose the right to revoke the contract after giving express consent to begin delivery of the digital content. Having said this, please be assured that this is a legal fulfilment and that our only concern is your satisfaction; therefore, we will support each order without imposing cancellation because of this point.

 

Contact:

ECOKEY PORTAL CO. LLC - office 3-110, ginger business center, Al Khabeesi Showroom building, Al Khabeesi, Dubai, UAE - REG. NUMBER: 1244913 PHONE: +971 569015205