In which part of the world can your products be activated, are there any regional restrictions?

No, there are no regional restrictions when it comes to Windows and office software, they can be used and activated anywhere in the world.


Is your software original Microsoft?

Yes, our software is original Microsoft.


Can your software be used in my local language?

Yes, our products are supported by multilingual installation files, just download the setup for your language.


How will I receive the download link and product code if I order a product?

We will send the download link and product key to your email inbox once your payment is confirmed.


I placed an order but did not receive the download link and product key. What should I do?

Usually, the download link and product key are sent to your email within 5-10 minutes after receiving the order, so please check if you have entered the correct email address. Also, please check your Spam/Junk folder if you haven't received the items in time. Rarely, we might delay delivery because sometimes the product is out of stock, and we need a few hours to restock from Microsoft. You can contact us via email ( or live chat to inquire about the status of your order.


Can I pay with a credit card?

Yes, we accept payments with all major credit cards.


Can I pay through PayPal?

Yes, if you don't want to use a credit card, or if your credit card payment failed, you can use our PayPal express checkout to place your order.


What should I do if the product key you sent fails to activate the software?

1. Ensure the software on your PC was downloaded from us.

2. Make sure you have installed the correct version of the software you purchased (check the versions, for example: Windows can be installed as N, Pro, Home, Enterprise; verify the software version before purchasing, and then buy the same version you have).

3. Remove any previous versions of the software (Office packages) before installing the software you purchased from us.

4. If the above steps were performed and the product key still does not work, please take a screenshot of the error message and the system page, and send it to us via email or live chat. We will check the issue and help you resolve it as soon as possible.


What if the download link you sent has expired?

The standard official download link for our software is permanently valid. If it has expired by the time you use it, contact us to get a new link, and we will also send you a download link on our server.


How many machines can I activate with a single license key?

Usually, one license is valid for a single PC, unless specified otherwise in the product description. I downloaded and purchased software from you, and I want to know how many machines I can install with this download. For example, I have three machines.

You can download the software once and copy it to install on different computers. However, a single license key can activate only one installation. Therefore, in your case, to activate the software on three different machines, you need to purchase three separate licenses.


Is your software compatible with 32-bit and 64-bit versions?

Yes, you can install and activate 32 or 64-bit versions of the software. Please carefully read the system requirements of each license.


Are all your products digital versions?

If I want a physical copy, what should I do?
All the products we offer are only digital versions; we do not ship any physical items and do not sell boxed versions of the software.


After placing the order, how long do I have to wait to receive the link and license key?

We ship our orders within 5-10 minutes. If you have not received them within this time, please contact us via email or live chat, and we will assist you with your order.


I am looking for my product key from a recent purchase.

All licenses and download links are sent to the email used for the purchase. All you need to do is trace the purchase date in your email and find it there.


Do you have a question or need to contact the support team?

Contact us for support, product questions, and installation assistance. Our service in Italian and English is available via email (go to the contact us page) or live chat during working hours, from 9 am to 1 pm and 2 pm to 6 pm, Monday to Friday. 


I have not yet received the confirmation email/invoice after purchasing my Microsoft product.

Make sure you have checked your inbox and spam/junk folder for the confirmation email for the account you used. The invoice can be found through the link in the confirmation email.